Refund policy

Faulty, damaged or incorrect items - Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, unsafe, damaged, not as described, or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and the law.

Please contact us at highkiddie@gmail.com with your order number, a description of the issue, and photos or other information that helps us assess the product. Nothing in this policy limits or excludes rights or remedies that cannot lawfully be limited or excluded.

Refunds

Once an approved return is received and assessed, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to process the refund after it has been issued.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will try to accommodate the request if the order has not yet been dispatched. Once an order has been dispatched, the return process above will apply.

Return address

Do not send a return without contacting us first. The return address and instructions will be provided after the return request is approved.

Contact

Email: highkiddie@gmail.com